Move in specials: $1000 off at Arbor Terrace & Guest House! Apply today.
Woman smiling at yellow phone

WE’VE GOT ANSWERS

Ready to learn more about our Rome, GA apartments? Why not start with our FAQs! We’ve compiled answers to your frequently asked questions so you can see which community is right for you. If you have a question we haven’t answered or you want to schedule a tour of our buildings, don’t hesitate to reach out.

OMNIA INSURANCE

As a preferred partner of Peakmade, policies purchased through OMNIA are guaranteed to meet your tenant insurance requirements. Our partnership gives you access to exclusive discounted rates. Purchase online in minutes.

Young professional woman in a yellow blouse

More FAQs

WHAT IF I NEED SOMETHING REPAIRED IN MY APARTMENT?

Our on-site, professional maintenance team would be happy to help you. We will need some details so be prepared to provide specifics with your requests. You may submit a service request in the following ways:

Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.

For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.

HOW DO I PAY MY RENT AND WHEN IS IT DUE?

Rent is due the first of each month and may be paid online by ACH, debit, or credit card through the resident portal or by check or money order at the leasing office. NO CASH ACCEPTED. Convenience fees may be charged for online payments. Late fees vary by property. Refer to your Housing Contract for more information.

SOMETHING IS BROKEN OR DAMAGED IN MY APARTMENT, WHAT DO I DO?

Please enter a maintenance request through your resident portal.

WHAT INTERNET IS PROVIDED? WHO DO I CONTACT IF I HAVE AN ISSUE?
Residents are allowed to choose their own internet provider.
WHAT IS INCLUDED IN THE RENT?
Residents are responsible for all utilities; Appliances are refrigerator, oven, and dishwasher; Only Arbor and Guest house have a pool, all communities have playgrounds and pet curbing stations.
WHY HAS MY RENT INCREASED?

The rent for a unit can be increased 12 months after a resident first moved in or 12 months since the resident’s last rent increase.

CAN I MOVE OUT BEFORE MY LEASE ENDS? (SUBLETS & ASSIGNMENTS)
  • The resident needs to refer to their lease agreement - termination clause.
DO YOU HAVE ACCESSIBLE UNITS?

Yes, we do have accessible units, they are available upon request!

WHERE IS VISITORS PARKING?
  • Visitor parking is denoted at each community with designated visitor parking signs.
ARE UTILITIES INCLUDED?

Residents are responsible for all utilities.

IS PARKING INCLUDED?
  • Parking is included in rent at all three communiities.
ARE PETS ALLOWED?
  • Riverwood Park, Arbor Terrace, and Guest House are pet friendly communities.

WHAT HAPPENS IF I GET LOCKED OUT OR LOSE MY KEYS?
  • We understand life happens and sometimes you may forget or lose your key.
  • Lock-Gate remotes are $50
  • Mail box lock change is $50
  • Lock-out Service is $75
HOW LONG ARE YOUR LEASES?
  • We have flexible lease terms ranging from 6-18 months.

AFTER-HOUR SERVICE (EMERGENCY MAINTENANCE)
  • Residents can call the office for emergencies after-hours